All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time depends on your location and selected shipping method. Standard shipping typically takes 5–12 business days. Please note that delays may occur due to customs, carrier issues, or peak seasons.
Shipping Fees
Shipping costs will be calculated and displayed at checkout. Customers will only be charged once for shipping costs (this includes returns). No restocking fee will be charged for returned products.
Order Tracking
Once your order has been dispatched, a tracking number will be provided via email so you can monitor your shipment.
Delays & Lost Packages
We are not responsible for delays caused by carriers, customs clearance, or unforeseen circumstances. If your package is lost in transit, please contact us and we will assist you in resolving the issue.
Incorrect Address
Please ensure that your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your shipment, please contact us at: [support@fluxcig.com]
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .
Please contact our Customer service at to get the return address.
📦
FREE Shipping Australia-wide Dispatched from our Sydney warehouse · Delivered via Australia Post
🏭
Order Processing
Orders are processed and dispatched within 1–2 business days from our Sydney warehouse.
Same-day dispatch before 2PM
🚚
Standard Delivery
Shipped via Australia Post. Most metro areas receive their order within 2–4 business days.
FREE — No minimum spend
⚡
Express Delivery
Need it faster? Choose Express Post at checkout for priority delivery within 1–2 business days.
Optional add-on
📱
Order Tracking
A tracking number is emailed once your order ships. Track anytime via Australia Post's website.
Real-time updates
Estimated delivery by region
Region
Standard Post
Express Post
Sydney / NSW Metro
1–2 business days
Next business day
Melbourne / VIC Metro
2–3 business days
1–2 business days
Brisbane / QLD Metro
2–3 business days
1–2 business days
Perth / WA Metro
3–5 business days
2–3 business days
Regional & Remote Areas
4–7 business days
3–5 business days
⚠️ Delivery times are estimates provided by Australia Post and may vary during peak periods, public holidays, or due to weather events. Remote area deliveries may take longer.
🛡️
Hassle-Free Returns Guaranteed
We stand behind every order. If something isn't right, we'll make it right — no complicated process, no runaround.
How to request a return
1
Contact Us
Reach out via WhatsApp or email within 7 days of receiving your order.
2
We Arrange It
Our team will guide you through the return. We cover return shipping on faulty items.
3
Refund or Replace
Once received and inspected, we issue a full refund or send a replacement — your choice.
What's covered
✔ Items arrived damaged or defective
✔ Wrong item received
✔ Missing items from your order
✔ Order significantly delayed (contact us first)
✖ Change of mind after dispatch
✖ Opened or used products (unless faulty)
Questions about your order?💬 WhatsApp Us|Mon–Sat 9AM–6PM (AEST)
